Frequently Asked Questions

What payment methods do you accept?

We are pleased to accept a wide variety of payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal
  • Pay Later
  • Venmo
  • Digital Wallets, such as Apple Pay and Google Pay

You can choose the payment method that is most convenient for you during the checkout process.

How long will it take to receive my order?

The estimated arrival time and delivery date depend on the shipping method you choose and your address. When you place an order, our system provides you with an estimated arrival time and a tracking number, allowing you to track your package and determine the expected delivery date.

Do you offer international shipping?

Yes, we do ship internationally. The price will be calculated based on your address.

Can I track my order?

Yes, once your order has been shipped, you will receive an email notification containing a tracking number. This tracking number will be hyperlinked, allowing you to conveniently track the progress of your order.

What is your return policy?

We understand that sometimes things don’t work out as planned. You have a generous return window of 2 weeks (14 days) starting from the delivery date to initiate a return. This gives you ample time to decide if the item meets your expectations. For more information regarding returns please visit our Return page.

How long does it take to process a refund?

Once we receive the returned merchandise at our warehouse and confirm its eligibility, we’ll initiate the refund process. We understand your eagerness to receive your refund, and we’ll do our best to process it promptly. Please allow 2-5 business days for the refund to be credited back to your original form of payment. For more information, please visit our Return page.

Can I customize or personalize an item?

If personalization is offered for a specific item, you will find the option to select it on the product page. However, please note that not all products have a personalization option available. If you require personalization for an item, kindly reach out to us via email at We will thoroughly review your request and assess whether we can accommodate it.

Do you have a physical store where I can see the products in person?

Currently we do not have a physical store. We do have shows in different venues in Los Angeles County in California. Please sign up for our newsletter to get notified of our events.

How can I contact your customer support team?

Our customer care team can be contacted via our Contact Us page, conveniently located either at the top left of our home page or on the left side of our footer menu. Feel free to reach out to us through this page for any assistance you may need.

Are all your products made of genuine leather?

Yes, you can find the details of the materials on the product descriptions.